FAQs
FAQs
1. DO I NEED TO HAVE AN ACCOUNT TO SHOP?
- NO
- You can browse our entire website, and add items to your basket without creating an account. You can proceed to checkout without making an account
- The Account is created to make your future shopping easier.
- We want to make your shopping experience easier by saving your information so you don't have to type it every time you shop with us
2. HOW DO I CREATE AN ACCOUNT?
- Click Login / Signup icon
- Click on the signup tab in the customer login screen
- Fill in the necessary information
- And voila, the account is created
3. WHAT IF I LOST MY PASSWORD?
- Click the “forgot password” tab and follow the instructions
- We'll have a new password routed to you in seconds
4. HOW CAN I UPDATE MY SHIPPING ADDRESS
- Click on My Account
- Go to Edit profile
- Change the elements as per your requirement
5. HOW CAN I VIEW MY ORDER DETAILS AND HISTORY?
- Login to your account
- Click on Order history and the status of your current orders and past orders will be displayed
ORDER / PAYMENTS
1. HOW DO I PLACE AN ORDER?
- Browse the items you want the order
- Add them to your cart / basket
- Click proceed to check out
- Enter the necessary information for billing and delivery
- Submit the information to process the order
2. HOW DO I CHECK MY ORDER STATUS?
- Click Login / Signup icon
- Click on the order history tab and view the status
3. HOW DO I CANCEL AN ORDER?
- Simply remove the items from your cart
- If you want to cancel an order which is already placed please WhatsApp us on 923111684429
4. HOW CAN I PAY FOR MY ORDER
- Cash on Delivery
- Bank Transfer
-Card payment
5. HOW I CAN SEE MY ORDER HISTORY
- Login to your account
- Click on Order history and the status of your current orders and past orders will be displayed
7. HOW MANY DAYS DOES IT TAKE TO DELIVER?
- Most of our orders are delivered within 3-6 business days, on average. However, the exact timeline is contingent on the courier.
8. WHAT IS I AM NOT AVAILABLE AT THE TIME OF DELIVERY?
- The courier makes 2 attempts. Kindly ensure the right information is given along with contact number
9. WHERE IS CASH ON DELIVERY AVAILABLE?
- All across Pakistan
10. WHAT IS THE GIFT WRAP OPTION LIKE?
Gift wrap is consistent of a generic metallic wrap, period. The cost also includes the service charges. Please contact us for any confusions, as we would not be held liable for any assumptions at the customer's end.
SHIPPING POLICY
Muggay has a right to refuse order/service due to any issues with the order or similar reason, that it is not liable to share with the customer. Moreover, for customers who have previously returned or refused delivery without any reason, Muggay will ask for partial payment for their new order. Refusal will automatically cancel their order.
RETURNS POLICY
You are welcome to return the product for a store credit refund within a 4 day period provided that the product, especially, garment, is unused and in its original state sent to you. As products are subject to use, the brand cannot be held liable for any damages rendered to the product either due to accident or misuse at the customer's end. Personalised items cannot be returned. For returns kindly courier the product to our factory in Lahore and we will reimburse you (in store credit) accordingly for the cost of the product. Once received, the product will be inspected, after which the store credit will be issued. Please note, if the parcel suffers from damage during return (to us), then you are not eligible for refund.
In case of a damaged product, kindly WhatsApp us 923111684429
There can be slight differences in colour and dimension due to natural constraints of rendered images. These do not merit for refund. Moreover, production team can make executive decisions with regards to the order, due to any constraints that the layperson is not aware of. This also does not qualify for refund.